if this is your first time visiting ravel therapy please read over this page thoroughly

FAQs

policies

ravel therapy is a closed clientele*. this means that we are not taking new clients at this time as we are often booked to capacity and simply can’t cater to more clients without compromising quality.

this being said from time to time existing clients may move on for one reason or another possibly opening availability. you may send us a request for a phone to see if we can currently accommodate a new client. please note there are no guarantees.

cancelations: we understand life happens but we also need to keep firm control of our appointments. at times in the past some clients would book multiple sessions with the intent to use them as placeholders to ensure they could get in if they needed to and simply cancel if they didn’t need to get in. other over enthusiastic clients would book with the intent of making all appointments only to realize they booked more than they could afford financially or with their time. and yet others would book an appointment with us without first consulting their existing schedule to see if they already have a prior engagement at that particular date and time. any such booking conduct prevents other reliable clients from being able to have more options for future bookings.

an AI watches over how many bookings and cancellations each client makes. excessive cancellations can automatically result in denial of future sessions, cancellation of future sessions, or outright banning. for the most part our existing clientele takes their relationship with ravel therapy seriously and rarely do we have problems. but over the years we’ve learned and adapted so we can cater to our best clients. those that take their sessions seriously and appreciate the therapy.

examples: many of our clients have weekly, bi weekly, or monthly standing appointments and are consistent making their appointments. the scheduling AI sees this and in the event one of these consistently reliable clients must cancel, even at the last minute, I won’t hold it against them. compare that to someone who is new, books 4 sessions and cancels the second one a couple of days before the appointment. they already have a 50% cancelation rate. so the AI takes each individual clients behavior into account. there is not one written policy. the AI takes into account many factors and decides which clients have the most options. those who demonstrate a reliable consistency have greatest access to our schedule and have the option to refer friends and family, though nobody is guaranteed to become a client.

we apologize for the long explanation of policy, but it is necessary that this is spelled out on the website although we know most won’t read it all.

*current client is defined as one who has recieved our services within the past 6 months

contact us

send a text message

909-781-1822

this number is only for texting. voice and voicemail are not available for this number

send a message